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Refund Policy

Questut – Learn. Develop. Excel. > Refund Policy

Questut’s Refund Policy

Welcome to Questut’s Refund Policy page,we strive to provide a top-tier educational experience and understand that certain circumstances may require you to request a refund. to ensure fairness and transparency, we have established a clear refund policy for all users.

1. General Refund Conditions

Users are entitled to request a refund under the following conditions:

  • If the course has not yet started after registration and payment.
  • If the purchased course does not match the advertised description or content.
  • If technical issues prevent access to the course and remain unresolved after contacting the support team.
  • If the course is canceled by Questut for any reason.
  • Users must provide clear reasons for the refund request, supported by evidence if available.

2. Refund Timeframe

  • Refund requests must be submitted within 7 business days of the payment date or the course start date, whichever is earlier.
  • Requests submitted after this period may not be eligible for a refund.

3. Non-Refundable Cases

Refund requests will not be accepted in the following cases:

  • If the user has completed 25% or more of the course content.
  • If the refund request is due to a change of mind or lack of time to complete the course.
  • If the course fees were paid for discounted or promotional programs unless the program was canceled by Questut.

4. Refund Request Procedure

  • Please submit your refund request via email to [email protected], including the following details:
    • User’s name.
    • Course name.
    • Reason for the refund request.
    • Proof of payment (receipt or invoice).
  • The request will be reviewed by the support team, and a response will be provided within 5 business days.

5. Refund Method

  • Refunds will be issued using the original payment method, whether through credit card, bank transfer, or electronic wallets.
  • The refund process may take 7 to 14 business days, depending on the financial service provider.

6. Cancellations by Questut

  • If Questut cancels a course for any reason, the full amount paid will be refunded automatically without the need for a refund request.

7. Additional Support

If you need assistance regarding our refund policy or have additional inquiries, please contact our support team via:

Our Commitment to You

At Questut, we are committed to providing our users with the best educational experience, ensuring fairness and transparency in all interactions. thank you for your trust in our services!

Learn with confidence, at Questut, you’re always in safe hands.